Terms and Conditions

Domestic Customers
If you are a new customer interested in setting up an account with Renco, please call Customer Service at (800) 257-8284. All new customers are asked to make their first purchases via pre-payment, wire transfer, or credit card (Visa or Mastercard). If you would like terms extended to you, please fax a copy of your credit references to (978) 526-8015, Attn: new customer documentation. Terms may be extended at Renco's discretion after credit references have been established.

International Customers
International customers are asked to make payments for all orders via bank wire transfer, pre-payment, or credit card (Visa or Mastercard). Payments must be in $USD.

Suppliers
If you are interested in becoming one of Renco's supplier partners, please email a description of your company and your contact information to renco@rencogloves.com.

Returns
Renco must be contacted via phone, email, or fax and an RMA number must be given before products can be returned. Returns without RMA numbers may be refused. A restock charge of up to 40% may be issued in some cases. Handling charges for returned customized products may be higher. Renco is not responsible for validating the safety of the use a certain product in an end-user's environment. Although Renco may make suggestions for the use of certain materials in certain situations, e.g. in the presence of a particular solvent, the customer is fully responsible for establishing what material is needed by reviewing chemical/permeation resistance guides and/or consulting a safety group.

Documentation
Certificates of Origin, Certificates of Conformance, and Quality Certificates are available upon request.